ShelfOptix protects retailer and brand data at every layer of the platform — from the robots that capture imagery, to the analytics pipeline that processes it, to the OptixHub dashboard that surfaces insights. Security isn't an add-on. It's how we built it.
Five engineering and operational practices that keep ShelfOptix data and operations protected end to end.
All data is encrypted in transit and at rest. TLS 1.2+ secures every connection between robots, analytics pipelines, and the OptixHub dashboard, and AES-256 protects data on every storage volume.
The platform is engineered for data minimization. We collect only what's needed to deliver shelf intelligence, segregate client data by tenant, and never use one client's imagery or analytics to train models for another.
All ShelfOptix data is hosted and processed in US-based cloud regions on enterprise-grade infrastructure with redundant availability zones, automated backups, and disaster recovery built in.
Role-based access control (RBAC) governs every dashboard, dataset, and admin function. Users see only what their role authorizes, all access is logged, and SSO and MFA are supported for client identity providers.
Every image captured by a ShelfOptix robot is processed through automatic face-blurring before it ever reaches the dashboard or storage tier. We do not capture, store, or process biometric identifiers of any kind.
Customers and prospective customers can request our SOC 2 Type II report, security questionnaires, sub-processor list, and other compliance documentation through our Trust Center portal or by contacting [email protected].
If you believe you've found a security vulnerability in ShelfOptix, we want to hear from you. Please contact our security team directly — we'll acknowledge receipt and partner with you on responsible disclosure.
[email protected]Thanks for reaching out. A member of the ShelfOptix™ team will be in touch with you right away.
